CUSTOMER ACCESS NUMBER

At Colt, we are committed to creating the best customer experience for our customers. We’ve embarked on a transformation journey and we’re redefining the way we work, setting up new standards of simplicity, speed and control. Get it right first time, that’s our aim!

OUR CUSTOMERS

Colt supports 25000

customers worldwide, from small to the largest enterprises 

We’re continuously listening to what you’re telling us, understanding what’s important for you and making changes based on your feedback.

You told us you’d like to have a better experience when calling Colt to raise an issue or ask for information, so we are streamlining our support services. We’ve already changed our Interactive Voice Response (IVR) options and have implemented a new identification system. Today, along with the Caller ID recognition, we’re also using the Customer Access Number (CAN).

BIG OR SMALL, WE’RE HERE FOR ALL

Better experience. Speed of resolution. Right first time

You will have noticed that when dialling our Technical Support Centre you may be prompted with an invite to enter your Customer Access Number. This is a unique 4 to 9 digit number that you will have received via the email that directed you to this landing page.

Entering your unique Customer Access Number in the voice menu enables us to prioritise your call. If we know who is calling we can direct your call to the teams that can best support you and provide a more personalised service. In case you are not prompted with an invite to enter your CAN, it is because we've already recognised you (through your Caller ID) and we can automatically route you to the right teams.

HELP US SUPPORT YOU

For more information visit Colt Online today.